All orders will be processed within 72 hours after being placed. PLEASE NOTE SHIPPING DAYS.
We cannot process same day orders

Orders can be shipped Monday – Wednesday only (excluding Holidays). This ensures that your order will not sit in a shipping warehouse over a weekend.

Orders will typically be shipped 2 day delivery with Dry Ice. (next day delivery is available)

Dry Ice is the most reliably way to ship frozen food. When you receive your package, it is possible that the Dry Ice may have dissipated but the product should still feel cold to the touch. If any Ice is remaining, do not touch it with your bare hands and please keep away from children.

Please be prepared to receive your perishable order when it is delivered. Open immediately and place it in your freezer until ready to use.

Customer Service Hours

Customer service is available Monday through Friday from 9am – 5pm PST (excluding Holidays).
We will respond as quickly as possible but please allow 1 – 2 working days for a return call.

Customer Service phone number : 707-699-2189

You can also email to:


Some of the fillo has broken – it this normal?
Yes, fillo is a fairly brittle product and can have some breakage during shipment. This will not affect the taste or look of the baked appetizers. Brush liberally with melted butter, bake as directed and enjoy your beautiful and delicious end result.

Where can I buy Lemon & Vine products in my area?
Check our ‘Find A Store” button on our website for our current retailers.

My order did not arrive on time?
Just contact customer service if you encounter a problem with your order.


Please note that we cannot accept returns on perishable food. We are fully committed to you enjoying your Lemon & Vine products and ask that you contact us at Customer Service concerning any damaged goods or questions.

Should you need to contact us, please have your order number along with an image of the problem if possible.